Position: Technology Coordinator
Type: Contract with possibility of Full Time
Reports to: Senior Salesforce Manager
Position Available: 3/10/2022

Organization Summary

Project Sunshine is a New York City headquartered organization that brings the healing power of play to children and families who are coping with medical challenges. Over 19,000 trained volunteers deliver programs that provide opportunities for creative expression, socialization, intellectual stimulation, and sensory integration — ensuring childhood remains a place of wonder. Project Sunshine partners with 450 medical facilities across the U.S. and in four international locations (Canada, China, Israel, and Kenya), serving 200,000 pediatric patients and families annually.

In 2020 we expanded to deliver a third channel of programming, TelePlay, which provides live, interactive play and activities over video conference. For the first time we can serve children and families directly, in addition to our partnerships with hospitals and nonprofits around the world.

Position Description

Our Salesforce CRM system is used to track volunteers, donors, fundraising and sponsorship, marketing, and programming data across our organization. The Technology Coordinator is an individual contributor role responsible for supporting the organization wide CRM system, including data input, report-writing, and integrations. The coordinator may contribute to the development of business processes with our staff, customize the system as needed, identify enhanced uses of the system, and help administer other enterprise technology platforms.

The coordinator will often work hand-in-hand with external Salesforce consultants or developers on large-scale enhancement projects. The Technology Coordinator is primarily responsible for resolving support requests from Project Sunshine staff and constituents (including volunteers, donors, caregivers, and patients). They will work closely with and help train all users at varying levels of the organization.

This is an exciting opportunity to work on a team that is very passionate about the mission of bringing play to children. We have moved to a hybrid work model and are flexible with this position working fully remote if they are not located in New York City. We have a vibrant staff culture, and we value a healthy work-life balance. The ideal candidate is a person who is excited to bring their Salesforce and overall technical expertise to an eager team where they can make a lasting impact on the organization.

Responsibilities

• The coordinator will serve as the first line of support for all Salesforce issues (Including all related and integrated systems)
• Work with Senior Salesforce Manager to ensure systems are up to date and properly maintained
• Help develop and deploy new business improvement tools and solutions
• Help manage Salesforce permissions and security including roles, profiles, sharing rules, workflows, and groups
• Work with all levels of staff to develop custom reporting packages to include reports, dashboards, and automated system notifications
• The coordinator is the primary person responsible for data quality and will be expected to regularly audit the system using custom QA reports for duplicate records and dirty data
• Assist with data import requests from all departments and help identify potential issues with data stored in Salesforce
• In tandem with the Senior Salesforce Manager, the coordinator will train new users, and grow Salesforce skills across the organization

Required Qualifications

• At least 1 year experience as a Salesforce Administrator supporting over 20 users
• General understanding of SQL, HTML, CSS, and APEX (no developer skill required)
• Not-for-profit CRM system experience preferred
• Process development experience preferred
• Experiencing using multiple software systems, including email marketing systems, website CMS’ and form publishing software
• Ability to effectively evaluate, understand, interpret, and explain data to nontechnical users
• Advanced knowledge of Microsoft Office 365
• Customer-first mentality
• Excellent organizational, analytical, and problem-solving abilities
• Ability to work in a collegial, fast-paced environment
• Strong attention to detail and ability to manage multiple projects simultaneously
• Ability to work independently
• Enthusiasm for Project Sunshine’s mission
• Salesforce Administrator’s certification preferred

Project Sunshine values a diverse workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Project Sunshine is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal law.

In compliance with federal law, all people hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.