Position: Coordinator, Digital Experience
Type: Contract with potential for full-time in the future
Hourly Rate: $25.00/hr
Reports to: Senior Manager, Digital Experience

Organization Summary

Project Sunshine’s mission is to deliver the healing power of play to children with medical needs through trained and dedicated volunteers. For over 20 years, Project Sunshine volunteers have brought joy and play directly to pediatric patients through our network of medical facility and nonprofit partners across the country. Our programs include in-person play with patients called Here to Play, curated activity kit deliveries called Kits for Play, and live, virtual play sessions called TelePlay.

Over 16,000 trained volunteers deliver programs that provide opportunities for creative expression, socialization, intellectual stimulation, and sensory integration to more than 196,000 pediatric patients and families each year. Our unique volunteer engagement model allows community groups, colleges, and corporations to create moments of connection with pediatric patients, caregivers, and families providing child and family-centered, play-based programming. Project Sunshine partners with 485 medical facilities across the U.S. and in three international locations.

Position Description

Our Salesforce CRM system is used to track volunteers, donors, fundraising and sponsorship, marketing, and programming data across our organization. The Digital Experience Coordinator is an individual contributor role responsible for supporting the organization wide CRM system, including data input, report-writing, and integrations. This role also takes ownership of our organizational data quality and is responsible for guiding staff in best practices around data analytics and quality assurance. The coordinator contributes to the development of business processes with our staff, customizes the system as needed, identifies enhanced uses of the system, and helps administer other enterprise technology platforms.

The coordinator often works hand-in-hand with external Salesforce consultants or developers on large-scale enhancement projects. The Digital Experience Coordinator is primarily responsible for resolving and overseeing support requests from Project Sunshine staff and constituents (including volunteers, donors, caregivers, and patients). They work closely with and help train all users at varying levels of the organization.

This is an exciting opportunity to work on a team that is very passionate about the mission of bringing play to children. We have moved to a hybrid work model and are flexible with this position working fully remote if they are not located in New York City, but only U.S. based candidates will be considered. We have a vibrant staff culture, and we value a healthy work-life balance. The ideal candidate is a person who is excited to bring their Salesforce and overall technical expertise to an eager team where they can make a lasting impact on the organization.

Responsibilities

• The coordinator oversees the first line of support for all Salesforce issues (Including all related and integrated systems)
• Work with the Senior Manager of Digital Experience to ensure systems are up to date and properly maintained
• Help develop and deploy new business improvement tools and solutions
• Help manage Salesforce permissions and security including roles, profiles, sharing rules, workflows, and groups
• Work with all levels of staff to develop custom reporting packages to include reports, dashboards, and automated system notifications
• The coordinator is the owner of our organizational data quality and is expected to regularly audit the system using custom QA reports for duplicate records, dirty data, and staff training opportunities
• Assist with data import requests from all departments and help identify potential issues with data stored in Salesforce
• In tandem with the Senior Manager of Digital Experience, the coordinator trains new users, and grows technology skills across the organization

Required Qualifications

• At least 1 year experience as a Salesforce Administrator supporting over 20 users
• General understanding of SOQL, HTML, CSS, and APEX (no developer skills required)
• Not-for-profit CRM system experience preferred
• Process development experience preferred
• Business and data analytics experience preferred
• Experiencing using multiple software systems, including email marketing systems, website CMS’ and form publishing software
• Ability to effectively evaluate, understand, interpret, and explain data to nontechnical users
• Advanced knowledge of Microsoft Office 365
• Customer-first mentality
• Excellent organizational, analytical, and problem-solving abilities
• Ability to work in a collegial, fast-paced environment
• Strong attention to detail and ability to manage multiple projects simultaneously
• Ability to work independently
• Enthusiasm for Project Sunshine’s mission
• Salesforce Administrator’s certification preferred

Project Sunshine values a diverse workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Project Sunshine is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal law.

In compliance with federal law, all people hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

To Apply

Please complete this job application. We will review your application and if we feel you are a good fit, someone will reach out.

 Position: Coordinator (Program), Corporate Partnerships
Type: Full Time, Hybrid work with at least 2 days per week in NYC Office 
Reports to: Director, Corporate Partnerships

About Project Sunshine 

Project Sunshine’s mission is to deliver the healing power of play to children with medical needs through trained and dedicated volunteers. For over 20 years, Project Sunshine volunteers have brought joy and play directly to pediatric patients through our network of medical facility and nonprofit partners across the country. Our programs include in-person play with patients called Here to Play, curated activity kit deliveries called Kits for Play, and live, virtual play sessions called TelePlay. 

Over 16,000 trained volunteers deliver programs that provide opportunities for creative expression, socialization, intellectual stimulation, and sensory integration to more than 196,000 pediatric patients and families each year. Our unique volunteer engagement model allows community groups, colleges, and corporations to create moments of connection with pediatric patients, caregivers, and families providing child and family-centered, play-based programming. Project Sunshine partners with 485 medical facilities across the U.S. and in three international locations. 

About the Program Coordinator Position 

The Corporate Partnerships Program Coordinator will join a small team that partners with corporations to build robust corporate partnerships.  Project Sunshine has an excellent history of strong employee engagement programs built to support our corporate partners’ community initiatives and the growing number of patients and families we serve.  In the coming year, Project Sunshine and the Corporate Partnerships team will be working to expand our Here to Play in hospital corporate volunteer events in NYC and several identified regional areas.   

The primary role of the program coordinator is to provide stellar customer service and meaningful volunteer programs to corporate partners looking to volunteer in hospitals in NYC and around the country.  This role will work closely with our Pediatric Experience team and hospital partnerships.  The team is building the Here To Party program to include several regional areas of interest so there is some travel required with this position to support facilitation of the programs.  

 The coordinator will also have a small portfolio of corporate accounts to manage to support year-round engagement through all corporate programs.  

Principle Responsibilities 

• Work closely with Pediatric Experience team to coordinate and facilitate corporate volunteer events in partner hospitals 
• Coordinate with hospital contact to identify and secure appropriate materials
• Manage incoming corporate and hospital requests for Here to Party events across the US.
• Provide high quality in person facilitation for corporate events, considering both hospital and corporate experience.  
• Manage the relationship and volunteer activities for a portfolio of corporate partners 
• Collaborate with Pediatric Experience and Volunteer Engagement teams to develop new ways to engage corporate volunteers in Project Sunshine’s mission 
• Coordinate all aspects of volunteer engagement programs  
• Respond to volunteer questions and provide guidance where needed  
• Manage all project and financial data in Salesforce  
• Work closely with Corporate Partnerships and Marketing and Communications teams to ensure cohesive and effective materials, social posts and newsletters.  
• Work with the Director of Corporate Partnerships on any streamlining projects that make internal operations more efficient and improve the volunteer experience.  

Qualifications 

• Bachelor’s Degree with 2+ years of work experience in related field  
• Experience coordinating and training volunteers preferred   
• Familiarity with Hospital needs and protocols preferred  
• Understanding of corporate social responsibility best practices preferred  
• Ability to manage tasks independently   
• Collaborative team member who enjoys working with diverse groups of people  
• Commitment to the mission and values of Project Sunshine  
• Strong verbal, written, organizational, and interpersonal communication skills 
• Ability to problem solve and think quickly under pressure 
• Goal driven with ability to prioritize to meet deadlines 
• Detail‐oriented, highly organized, and flexible 
• Comfortable speaking in front of large groups 
• Ability to travel domestically, work evenings and weekends as needed 
• Event planning experience a plus
• Experience with Salesforce a plus 
• Customer service experience a plus  

Project Sunshine values a diverse workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Project Sunshine is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal law.   

To apply, please send resume and answers the following questions to hr4@projectsunshine.org with “Corporate Partnerships Coordinator (Program)” in the Subject Line.  

1. Why are you interested in this role and what about the Project Sunshine mission resonates with you?
2. Share a project that you worked on that you're proud of. What was the goal? How did you define success? What were the steps you took? How did you overcome obstacles and challenges? 

Salary Range:  $49,000-56,000 

Position: Coordinator (Stewardship), Corporate Partnerships
Type: Full Time, Hybrid work with at least 2 days per week in NYC Office 
Reports to: Director, Corporate Partnerships

About Project Sunshine 

Project Sunshine’s mission is to deliver the healing power of play to children with medical needs through trained and dedicated volunteers. For over 20 years, Project Sunshine volunteers have brought joy and play directly to pediatric patients through our network of medical facility and nonprofit partners across the country. Our programs include in-person play with patients called Here to Play, curated activity kit deliveries called Kits for Play, and live, virtual play sessions called TelePlay. 

Over 16,000 trained volunteers deliver programs that provide opportunities for creative expression, socialization, intellectual stimulation, and sensory integration to more than 196,000 pediatric patients and families each year. Our unique volunteer engagement model allows community groups, colleges, and corporations to create moments of connection with pediatric patients, caregivers, and families providing child and family-centered, play-based programming. Project Sunshine partners with 485 medical facilities across the U.S. and in three international locations.

About the Stewardship Coordinator Position 

The Coordinator will join a small team that partners with corporations to build robust corporate partnerships.  Project Sunshine has an excellent history of strong employee engagement programs built to support our corporate partners’ community initiatives and the growing number of patients and families we serve.  In the coming year, Project Sunshine and the Corporate Partnerships team will be working to expand our portfolio of branded and marketing partnerships.

The primary role of the stewardship coordinator is to provide stellar customer service and meaningful volunteer programs to corporate partners. The coordinator role will have a small portfolio of companies to maintain relationships with and will support the team in answering incoming inquiries for partnerships.  In addition, the coordinator will be primarily responsible for the streamlining our data and systems for the corporate team to maintain excellent stewardship of our partners.

Principle Responsibilities 

• Provide high quality in person facilitation for corporate events, navigating both hospital and corporate experience.  
• Manage the relationship and volunteer activities for a portfolio of corporate partners 
• Manage incoming requests for employee engagement events across the US. 
• Maintain corporate program reporting and evaluation documents using appropriate feedback channels and Salesforce 
• Collaborate with Pediatric Experience and Volunteer Engagement teams to develop new ways to engage corporate volunteers in Project Sunshine’s mission 
• Coordinate all aspects of volunteer engagement programs  
• Respond to volunteer questions and provide guidance where needed  
• Manage all project and financial data in Salesforce  
• Work closely with Corporate Partnerships and Marketing and Communications teams to ensure cohesive and effective materials, social posts and newsletters.  
• Work with the Director of Corporate Partnerships on any streamlining projects that make internal operations more efficient and improve the volunteer experience.  

 Qualifications 

• Bachelor’s Degree with 2+ years of work experience in related field  
• Ability to manage tasks independently   
• Collaborative team member who enjoys working with diverse groups of people  
• Commitment to the mission and values of Project Sunshine  
• Strong verbal, written, organizational, and interpersonal communication skills 
• Ability to problem solve and think quickly under pressure 
• Goal driven with ability to prioritize to meet deadlines 
• Detail‐oriented, highly organized, and flexible 
• Comfortable speaking in front of large groups 
• Ability to travel domestically, work evenings and weekends as needed 
• Experience coordinating and training volunteers preferred   
• Understanding of corporate social responsibility best practices preferred  
• Event planning experience a plus 
• Experience with Salesforce a plus
• Customer service experience a plus

Project Sunshine values a diverse workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Project Sunshine is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal law. 

To apply, please send resume and answers the following questions to hr4@projectsunshine.org with “Corporate Partnerships Coordinator (Stewardship)” in the Subject Line.  

1. Why are you interested in this role and what about the Project Sunshine mission resonates with you?
2. Share a project that you worked on that you're proud of. What was the goal? How did you define success? What were the steps you took? How did you overcome obstacles and challenges? 

Salary Range:  $49,000-56,000